Frequently Asked Questions
We respond to customers and enquires within 24 hours and we are always contactable by telephone during the hours of 9am – 6pm Monday to Friday and are often able to answer any questions on the spot. In case of emergencies we even have members of staff providing emergency telephone cover out of office hours.
In addition, we are well established and have been for many years, we are not a ‘part-time’ agency who operate from their living room. We are members of the Agents Association. We have a reputation to maintain and may clients bookings to fulfil up to 2 years in advance.
Another reason to use Franklin James is that we care about making sure your event goes to plan. But sometimes on very rare occasions things are just beyond anybody’s control. For example, maybe the swing singer you booked has got tonsillitis and is now unable to sing or perhaps a band you booked after seeing them perform at your friends birthday party has developed a mystery illness and isn’t able to return any of your calls. What now?
If you had booked these acts directly without the help, support and advice of Franklin James, then you may need to start worrying a little. However, if you have booked with a reputable entertainment agency, like Franklin James, you can rest assured to know that we have everything covered and under control. We are here to rectify this situation for you. We provide emergency cover should any kind of situation like this arise and we will provide you with a suitable, similar and equally good replacement.
We work with entertainers throughout the UK and have hundreds of different types of acts available to us. It is part of our job when needs be and because our reputation is on the line, we ensure that we work tirelessly to ensure your event still goes ahead with outstanding entertainment provided.
We provide you with the security of a well established, successful Entertainment business who adheres to the terms governed by the Agents Association. Call or email us to find out for yourselves.
Franklin James Entertainment Agency has a team of entertainment industry people who have experience in every type of event, entertainment and entertainment service out there! We are a team of experts. We do this on a daily basis, so that you don’t have to worry when it comes to booking entertainment for your event, or YOUR BIG DAY!
We are always happy to offer no-obligation help and advice. We can offer you advice as to what entertainment may or may not work for your event. Our team are experienced in providing entertainment at every type of event and will be more than happy to send across ideas once we have full details for your event, such as entertainment ideas based on the ambience/atmosphere you wish to create, the age ranges you want to cater for and the type of event you are planning. Then, working with you and listening to your feedback we will fine-tune choices so as to ensure the perfect entertainment is chosen.
An alternative way of narrowing down the acts is via our easy to use website. www.franklin-james.co.uk
Perhaps you already have an idea of the type of entertainment you are looking for? Singing waiters, party bands, fire breathers etc. So by selecting and viewing profiles, listening to audio and watching videos, you may be able to obtain a feel for what you are most interested in booking. As you look through the profiles you can add the acts that you like to the ‘saved acts’ selection tool on each page by clicking the icon. When you have shortlisted all the acts you would like to check the availability of and obtain an accurate quote for, send us your selection and, that’s it! We’ll then do all the work and come back to you with availability, quotes and further information on your preferred acts.
After filtering through and vetting all publicity, we then hold auditions or set appointments to go and view the act performing live, so that we are able to gauge just how good they really are. Where this has not been possible, the act has been added due to word of mouth recommendation by trusted industry sources, outstanding feedback and testimonials from previous customers and exceptional quality live video footage that represents how good they are at what they do.
Also, every event booking is followed up by a feedback email request, which asks for the client or customer to provide detailed information on how well the act performed, presented themselves and whether they lived up to expectation on the day. It is in the acts best interest to maintain the high standards that we expect, otherwise they may lose their space on our roster.
Live entertainers like bands, vocalists, duos etc are going to require a safe supply of power. Normally, a minimum of 2- 3 plug sockets is required but this can vary so do check first. The area for the band to set up would be best near to this power supply, however again, the entertainers are accommodating and will be able to work out the best way around this. Finally if your wedding or event is in a marquee, check with your marquee suppliers that they will be able to supply an adequate generator.
A specialist Wedding DJ will provide a wide selection of music and will be able to accommodate any last-minute or unusual song requests. A specialist corporate DJ or Wedding DJ has experience in performing and attending hundreds of weddings and corporate events and understands the etiquette of how it will run and what is to be expected.
A wedding DJ knows how to get the party going, knows how to get everyone on the dance floor and more importantly knows how to keep them there. They are able to achieve and maintain the atmosphere and ambience that you want to create. All specific details are always discussed before every event and relayed on to the DJ so that he/she knows what you require on the night.
If space is a concern at your venue, booking a DJ is a great option for creating that party atmosphere instead of band perhaps. For venues that may have a sound limiter, a Wedding DJ can easily set and adjust their volume. Booking a DJ gives you the flexibility of allowing your guests to make requests at your event.
Sometimes at large scale corporate events or outdoor festivals, there may be sound equipment already provided. In these cases the acts will still provide the equipment they require to perform their act (usually the backline and instruments), and the front of house equipment (large PA, lighting rigs etc.) will be provided by the venue. In these cases, the band or entertainer will provide a technical specification list outlining what they require and what they will bring with them.
Don’t forget, the performers that you book are only human! They may have had to travel a fair distance to be with you, they will have had to unload and carry equipment on arrival and departure after giving the best performance of their lives! So look after them, make them feel welcome and then everyone will enjoy the entire event!
Our Artists and Bands can be booked for events up to two years in advance. If you have a date in mind call or email us as soon as possible so you can be sure to book them for the date you have in mind. 01494 682800.
But rest assured, in emergency, if you are looking to hire live entertainment or entertainers immediately we can help with this too. We have access to thousands of vetted artists and their availabilities at our finger tips, so don’t hesitate to call or email us to check what options we have available.